Product Safety and Reports

Do you have a possible safety issue with a product purchased from us? Please report it directly by e-mail: safety@vaessen-creative.com

We treat every report with priority.

⚠️ Please note: This channel is only intended for product safety issues. For returns, warranty or other questions, please contact our customer service.

📩 How do you report this?

Send an e-mail to safety@vaessen-creative.com and use the structure below in your message. This helps us review your report more quickly.

Subject of your e-mail:
Product Safety Report – [product name or item number]

Product
• Product name:
• Item number:
• Order number:

Description of the issue
Please describe as clearly as possible what you experienced:

Evidence
• Photos of the product
• Photos of the issue or damage
• Photo of batch/sticker details (if available)

Your details
• Name:
• E-mail:
• Telephone number (optional):

Preferred solution
☐ replacement
☐ repair
☐ refund
☐ not sure yet