My parcel is damaged. What should I do?

It’s important that you check the parcel before accepting it. If the parcel is delivered by the courier in a damaged state, the courier should make a note of this. If a product turns out to be damaged, please contact our customer service team as soon as possible at [email protected] as soon as possible.

Add the following to your message:

• a photo or video showing the defect or damage to both the shipping box and item
• a clear description of the problem
• the order number

We will assess the defect and provide a suitable solution.