Do you live in a non-EU country such as Norway, Switzerland, the UK, Iceland or Liechtenstein and haven't received your order? It's most likely that you haven't yet paid import duties and VAT to UPS. UPS will hold your order until these charges are paid. Please check whether you have received an e-mail from UPS in your mail or spam box and pay these costs. Haven't received an e-mail from UPS or do you live in an EU country? Please, contact our customer service team at [email protected] or +31 45 524 3771. You can also chat with us via the website or send a WhatsApp message to +31 6 26 548 164.