The item I ordered is faulty/damaged. What should I do?

The item I ordered is faulty/damaged. What should I do?

As soon as possible after receiving the product or as soon as the defect arises, contact our customer service by emailing [email protected].

Please add the following to your message:

  • a photo or video showing the defect or damage
  • a clear description of the problem
  • the order number

We will assess the defect and provide a suitable solution.